Shipping policy

Do you offer free shipping?

Yes, we offer free domestic shipping on all orders over $100 USD

And free shipping Internationally (including Canada) for all orders over $200 USD

 

How long before I get my order?

Please allow 2–5 business days for order processing and shipment on standard orders.

During sales, promotional periods, or holidays, processing times may extend to 3–7 business days due to increased order volume.

For detailed information regarding ready-to-ship and customized/personalized items, please review our Processing & Turnaround section above.

 

My package is lost. What do I do?

We are not liable for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Domestic orders are sent via USPS first class and can take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

International orders are sent via USPS first class and can take between 12 to 14 days to arrive depending on the efficiency of your local postal service.  Please be advised, if the package is held at customs, it may take longer.

All our orders are shipped USPS First Class Mail with tracking.  If you have not received your order in the time stated above or your order is not showing tracking or have moved, please feel free to contact USPS by phone at 1(800) 275-8777 or online at USPS.  You will need to provide them with your tracking number and the date it was shipped

Adored Luxe is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier.  International customers are responsible for all customs fees.  When placing an order for multiple items, and one item is a pre order, your entire order will ship once the pre-ordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time.

 

Address Accuracy:

Please double-check your shipping address before placing your order. Adored Luxe is not responsible for packages lost or delayed due to an incorrect or incomplete address provided at checkout.

 

Processing and Turnaround Time:

Ready-to-Ship Items
Orders that are in stock are processed within 2–3 business days.

Pre-Order Items
Orders containing a product on preorder will ship when all products are ready to ship. Pre-Order ship dates will be displayed on the page of pre-order products.

Personalized & Custom Pieces
Due to the handcrafted nature of our custom designs, processing times vary by product. Please allow a minimum of 7 business days for all personalized or custom items.

If you need your order by a specific date, we recommend contacting us prior to placing your order so we can confirm availability and timeline accommodations.

Please note: Processing time does not include shipping transit time.

 

Order Tracking:

As soon as your order is on the way, we’ll email you tracking details so you can keep an eye on your delivery from our door to yours.